TJ Chapman Auto

Pretty disappointing. I bought a vehicle up front in cash. I was told it came with two sets of keys (the one shown to me at the time was a spare with a busted key fob, guts missing, so basically just a busted fob cover.) PRIOR to the sale, I was told their mechanic had the other set and they would have it for me at a later date. Adding to the frustration is Clayton, the salesman, did not bother to reach out at any point. Instead it was me having to reach out. Ultimately, Clayton said it was sold as-is and there isn’t anything they could do on their end even though he admitted it was THEIR mechanic that lost the key. So basically all I got was a spare key and a busted key fob cover. Like I said, pretty disappointing. Disappointed in myself for purchasing a vehicle from this dealership and disappointed in the the dealership’s lack of communication and accountability.

I debated about whether or not I should leave a review here. I thought, "Maybe it's just us. Maybe we just have the worst luck with cars." But when pretty much the same thing happened to a friend of mine, I knew I needed to say something; hopefully to save someone else from going through the same experience. We bought our minivan from TJ Chapman auto a couple of years ago, knowing it had been in a wreck and we were even shown pictures of the damage. We were assured though that the car had been looked over and everything seemed fine after the repairs were made. We drove the van for a year and then had to go get the fuel pump (I think that was it) repaired. When our mechanic was doing the work, he informed us that the engine block was cracked. So we immediately made contact with the company and they denied knowing anything about the engine crack. They blamed it on the guys that fix up the vehicles for them before they are sold. After some back and forth in emails my husband believed that the company was going to pay to replace the engine. (This was our fault in not understanding correctly.) When we came to pick up our vehicle, we were told we "just" owed $6,000 for our portion. Wow! What a punch in the gut! There was no way we could just hand over $6000 so they finally agreed to let us make payments. Now I know that some of this is our fault with miscommunication and I tried to give them the benefit of the doubt that they really didn't know about the cracked engine block, but when the same thing happened to my friend last year...it just seems too coincidental. I have learned my lesson...we will not be buying cars with a salvaged title anymore...and we will definitely not be buying from TJ Chapman. I know there are some of you out there that have probably had a great experience with them and I'm really happy for you. I just wanted to let you know of our experience so you can go into a buying experience with your eyes wide open. Good luck!

I just purchased my 2018 Chevy Traverse from TJ Chapman and could not be happier with my new vehicle and the buying process! I am out of state and worked with Brynnen throughout the process. He was great from the start and very helpful. He gave me all the information and did a video walk thru of the vehicle for us. He sent me extra photos I asked for and checked additional items for me since I couldn't be there in person. As I made arrangements to fly to Utah for final purchase, Brynnen kept me updated. He responded quickly to all of my questions. He was friendly and helpful and never seemed bothered with any of my calls and texts, as I have experienced with other companies and car salesmen. Thank you Brynnen for all your help and Abby for the day we arrived for helping us with finalizing the paperwork. If we are ever in the market for another vehicle we will definitely keep TJ Chapman in mind. If you're thinking about buying from them, don't hesitate. Do your research and know the vehicle you're purchasing and TJ Chapman will do their best to help you!!

This place is awesome! Great cars at a fantastic price. Brian my salesman was amazing. Very helpful, listened to my wants/needs and made me feel like he was there to help. Buying a car from a used car salesman can feel scary. This was the exact opposite of the stereotypical used car buying experience. When the it came down to the final steps. The GM, Leo, was there to help with any additional questions and explain some of options they offer. Thanks again Brian and Leo. Definitely would recommend and would buy from then again!

Like many of you, I did my due diligence in reading several reviews from other customers. Some are high and some are low, so it was hard to tell what my experience was going to be like. With that being said, I ultimately decided to check the place out for myself and had an absolutely great experience. I highly suggest you do the same. Abby was very helpful and professional throughout the entire transaction. Leo, the GM, was also very helpful and was willing to work with me on a couple of concerns/questions that I had with the transaction. I have bought several rebuilt/restored cars in the past and I was thoroughly impressed with the quality of the repair. TJ Chapman Auto also goes the extra mile by sending all of their cars to a third-party inspection service to help give their customers peace of mind. If you are curious about a car, you can read the full inspection report online which I found very helpful. They are very transparent with their cars and that speaks volumes of this dealership. I highly recommend that you check them out.

Not a good experience at all. Bought a car there because they had one I was looking for, sales rep (Abby) was dishonest about a warranty they sold me and about the vehicle being able to pass emissions. Not sure if she actually knew she was being dishonest at the time. After learning the warranty wouldn’t cover my vehicle I fought with them for a couple weeks until they told me they had cancelled the warranty but it would take two months to see the refund. After waiting two months I called the warranty company to check the status of my refund to find out the warranty was never cancelled. The warranty company is helping me cancel but the refund will go back to tj chapman and with how dishonest they have been I’m sure I’ll never see that refund from them. So now I have a car that won’t pass emissions with a $3700 warranty that won’t cover the vehicle. I love this car but would never have bought it from them if they had been honest with me. Don’t know how people can stay in business being dishonest like this. Makes me wonder how many warranty’s they have sold that people found out weren’t valid once it was needed for a repair. Wish I could leave a no star review.

Very good service, yes they are car salesmen, they want to sell you a car. However Brian and Leo are very cool to talk to, down to earth and honest. The rebuilt vehicle I bought is very nice and practically brand new. The car was under consignment but negotiating was no issue as they got in contact with the owner very quickly and were able to work out a deal. I recieved a complimentary car detail after buying and they did a fairly good job.

Recently bought a truck unseen from Brian at Tj Chapman auto. He was awesome to work with. He got me all the info needed and was very patient as I’m a picky buyer. I then worked a little bit with Abby and she was great too. Leo handled the transactions and everything was very simple and smooth. Their detail crew wasn’t the best but the sales people were top notch. Will probably buy again.

I just purchased my 2018 Chevy Traverse from TJ Chapman and could not be happier with my new vehicle and the buying process! I am out of state and worked with Brynnen throughout the process. He was great from the start and very helpful. He gave me all the information and did a video walk thru of the vehicle for us. He sent me extra photos I asked for and checked additional items for me since I couldn't be there in person. As I made arrangements to fly to Utah for final purchase, Brynnen kept me updated. He responded quickly to all of my questions. He was friendly and helpful and never seemed bothered with any of my calls and texts, as I have experienced with other companies and car salesmen. Thank you Brynnen for all your help and Abby for the day we arrived for helping us with finalizing the paperwork. If we are ever in the market for another vehicle we will definitely keep TJ Chapman in mind. If you're thinking about buying from them, don't hesitate. Do your research and know the vehicle you're purchasing and TJ Chapman will do their best to help you!!

Pretty disappointing. I bought a vehicle up front in cash. I was told it came with two sets of keys (the one shown to me at the time was a spare with a busted key fob, guts missing, so basically just a busted fob cover.) PRIOR to the sale, I was told their mechanic had the other set and they would have it for me at a later date. Adding to the frustration is Clayton, the salesman, did not bother to reach out at any point. Instead it was me having to reach out. Ultimately, Clayton said it was sold as-is and there isn’t anything they could do on their end even though he admitted it was THEIR mechanic that lost the key. So basically all I got was a spare key and a busted key fob cover. Like I said, pretty disappointing. Disappointed in myself for purchasing a vehicle from this dealership and disappointed in the the dealership’s lack of communication and accountability.